Returns & Refunds Policy

MKAACF is committed to providing reliable products and professional after-sales support. If a product arrives damaged, incorrect or with a confirmed manufacturing defect, we will review the matter promptly and provide an appropriate resolution.

As carbon fiber automotive components are vehicle-specific and may become unsuitable for resale after installation or modification, all return requests require prior authorization.

Eligible standard products may be returned within 30 calendar days after confirmed delivery.

Products must be:

• Unused
• Uninstalled
• Undrilled
• Unpainted
• Unmodified
• Free from adhesive or mounting residue
• Complete with all included components
• Returned in the original packaging

Suitable for resale.

Made-to-order, customized, personalized or specially configured products are generally Final Sale, except where the product is defective, incorrect, materially misdescribed or otherwise returnable under applicable law.

Customer-preference returns include change of mind, ordering the wrong product, selecting a different design or no longer requiring the item.

For approved customer-preference returns:

• The customer is responsible for return shipping
• Original outbound shipping is non-refundable
• Customs and brokerage costs are the customer’s responsibility

A 10% restocking fee will be deducted from the eligible product refund.

The restocking fee will not apply to confirmed brand-responsibility claims, including incorrect products, qualifying shipping damage or confirmed manufacturing defects.

Unless required by applicable law, the following products are not eligible for return:

• Installed, drilled or modified products
• Painted, wrapped or refinished products
• Products with adhesive or mounting residue
• Products damaged during installation
• Products damaged through misuse, collision or improper maintenance
• Incomplete products
• Products returned without adequate packaging
• Products returned after the applicable return period

Final Sale, customized or personalized products.

Customers must confirm the vehicle model, chassis code, production year, trim and bumper configuration before ordering.

All carbon fiber exterior components must be test-fitted before drilling, bonding, painting or permanent installation.

Professional installation by an experienced automotive technician is strongly recommended. Damage caused by incorrect installation, excessive force, unsuitable adhesive, incorrect drilling or failure to test-fit is not covered by this policy or the commercial warranty.

Shipping damage must be reported within 48 hours after delivery. Complete supporting evidence must be provided within 7 calendar days after the initial report.

Required evidence may include:

• Order number
• Shipping label
• Photographs of the unopened package
• Photographs of all internal packaging
• Full-view and close-up product photographs
• Unboxing video where available

Carrier damage record where available.

The customer must keep the carton, foam, protective materials, wooden frame or crate until the claim is resolved.

Do not install, repair, modify or return the product before receiving instructions.

Claims relating to a manufacturing defect or incorrect product should be submitted within 30 calendar days after delivery.

A confirmed claim may include:

• Structural damage existing before installation
• Material separation
• Severe deformation
• Incorrect product or component
• Missing item included in the order

Materially incorrect finish.

Minor carbon-weave variation, handcrafted visual differences, screen-color differences and minor surface variations that do not materially affect product use are not automatically considered defects.

Once a claim has been reviewed and approved, MKAACF may provide one of the following remedies:

• Replacement product or component
• Exchange
• Partial refund
• Full refund to the original payment method

Another mutually agreed resolution.

The applicable remedy will depend on the nature of the issue, product availability, shipping feasibility and applicable consumer law.

For customer-preference returns, return shipping is paid by the customer.

For an approved claim caused by an incorrect product, confirmed manufacturing defect or qualifying shipping damage, MKAACF may:

• Provide a return label
• Arrange collection

Ask the customer to prepay reasonable return shipping.

If the customer is instructed to prepay return shipping, the approved amount will normally be reimbursed within 3–5 business days after the returned product has been received and confirmed eligible.

Return transportation must be approved in advance. Unapproved expedited or premium services may not be fully reimbursed.

Before returning a product:

• Contact customer service
• Obtain return authorization and the designated return address
• Complete the Return Authorization Form
• Repack the product securely in its original packaging
• Include all components and accessories
• Use a trackable shipping service

Keep the shipping receipt and tracking number.

Do not return a product to the original sender address unless specifically instructed.

Returned products are normally inspected within 3–5 business days after delivery to the designated return location.

Approved refunds are generally initiated within 5–10 business days after the product condition has been confirmed.

Refunds are issued to the original payment method. Additional processing time may be required by PayPal, the card issuer, the bank or the payment processor.

Where permitted by applicable law, an approved refund may be reduced by:

• 10% restocking fee
• Original outbound shipping
• Return shipping
• Customs or brokerage charges
• Missing-component value
• Repackaging or repair costs

Loss in value caused by customer handling, installation or modification.

No deduction will be applied where prohibited by law or where the cost results from an approved brand-responsibility claim.

Approved exchanges are subject to product availability.

For a customer-preference exchange, the customer may be responsible for:

• Price difference
• Return shipping
• Replacement shipping

Customs and related charges.

For an approved brand-responsibility claim, MKAACF will arrange an appropriate replacement or exchange without charging costs that we are legally required to bear.

Standard in-stock orders may be cancelled without charge before dispatch.

Made-to-order or customized products may be cancelled before production begins. Once production has started, cancellation may be subject to the actual costs already incurred, provided those costs were disclosed and are permitted by applicable law.

Orders cannot be cancelled after dispatch and must follow the applicable return procedure.

MKAACF provides a 30-day limited commercial warranty from the confirmed delivery date for eligible manufacturing defects existing before installation.

The warranty does not cover:

• Incorrect installation
• Failure to test-fit
• Collision, impact or road debris
• Improper cleaning or harsh chemicals
• Drilling, trimming or modification errors
• Track-use damage
• Customer-caused damage
• Normal wear

Minor natural carbon-weave variation.

This commercial warranty does not limit any mandatory statutory right available under applicable law.

An approved return must include a completed Return Authorization Form containing:

• Order number
• Customer details
• Vehicle information
• Product name and SKU
• Return reason
• Installation and modification status
• Requested resolution
• Supporting evidence

Return tracking information.

Download the Return Authorization Form:

For return, refund or warranty assistance, contact:

Email: [email protected]

WhatsApp: +1(716)784-4320

We normally response within 24 hours

Nothing in this policy excludes or restricts any consumer right or remedy that cannot legally be excluded under applicable law.