FAQ
Last Updated: September 4, 2026
1. Before purchase
Q1: How do I know if this product fits my vehicle?
Please confirm your vehicle make, model, chassis code, production year and exterior configuration before ordering.
For BMW models, please check whether your vehicle is G80, G82, G83, F90 or other specific chassis versions.
If you are unsure, please contact us with:
- Vehicle model
- Production year
- VIN (optional)
- Vehicle photos
Our team will help confirm compatibility before purchase.
Q2: Do your products fit all versions of the same model?
Not always.
Some exterior components may vary depending on:
- Model year
- LCI / Pre-LCI version
- M Sport package
- Competition package
- Factory bumper design
Please check the detailed fitment information on each product page.
2. Product Quality & Material
Q3: Are your products tested before shipping?
Each product undergoes quality inspection before shipment, including appearance and basic product checks.
Vehicle-specific testing information depends on the individual product.
Q4: What type of carbon fiber do you use?
Material specifications vary by product.
Each product page provides available information regarding:
- Carbon fiber type
- Surface finish
- Carbon weave
- Manufacturing details
3. Ordering & Payment
Q5: Can I cancel my order?
Cancellation requests must be submitted before the order enters production or shipment processing.
Once production or shipping has started, cancellation may not be fully possible, kindly confirm with us before you decide to cancel.
Q6: What payment methods do you accept?
We currently accept secure online payments through available payment providers.
Available payment methods will be displayed during checkout.
4. Delivery & Receiving
Q7: How long does shipping take?
Delivery time depends on:
- Product availability
- Destination country
- Shipping method
- Customs processing
Estimated delivery information is provided during checkout or shipment confirmation.
Q8: Do you provide tracking information?
Yes.
Tracking information will normally be sent by email within 24–48 hours after dispatch.
Q9: Where do you ship?
We currently support international shipping to worldwide
Please contact us if your destination is not available during checkout.
Q10: Are import duties and taxes included?
Unless otherwise stated, product prices and shipping fees do not include import duties, VAT, customs taxes or local charges.
Customers are responsible for any customs fees required by their country.
Q11: What happens if I refuse to pay customs fees?
If a shipment cannot be delivered due to unpaid customs charges or refusal of clearance, additional return shipping or handling costs may apply.
Q12: What should I check when receiving my package?
Please inspect the package before signing.
If you notice:
- Visible damage
- Broken packaging
- Signs of impact
Please take photos and contact us immediately.
Besides, for large carbon fiber components, we strongly recommend recording an unboxing video.
This helps us quickly review any potential shipping damage.
5. Installation
Q13: How can I install the components?
Professional installation is strongly recommended for carbon fiber exterior components.
Incorrect installation may cause:
- Poor fitment
- Surface damage
- Installation issues
Installation instructions and hardware availability vary by product.
Please check the product page or contact our support team before installation.
6. Maintenance
Q14: How should I maintain carbon fiber products?
Recommended:
- Use automotive-safe cleaning products
- Avoid abrasive cleaners
- Avoid harsh chemicals
- Regularly inspect surface condition